NOVEMBER 3, 2022 — At the beginning of the year, we revised our Service Standards along with launching an interactive learning program, HM Service Standards Program, to all Houston Methodist employees to support our organizational priority to enhance patient experience. This curriculum is focused on practical strategies to enhance patient experience, emphasizing patients’ … [Read more...]
A Message From Dr. Marc Boom: 2022 Vizient Awards
Please read the message below, which was originally sent as an email from Dr. Marc Boom on September 22, 2022: I am so proud and excited to announce that six Houston Methodist hospitals have been recognized as top performers in the Bernard A. Birnbaum, MD, Quality Leadership annual rankings from Vizient. Our hospitals are recognized in different categories for demonstrating … [Read more...]
Patient Experience Week 2022 Wrap Up
MAY 2, 2022 —Thank you for your participation in this year's patient experience week. It was a great time for self-reflection and focus on our unparalleled care for our patients. Your responses, including Wednesday's photo challenge, were thoughtful and there were plenty of them. We have compiled just a few below and invite you to read them. Monday: I CARE Values and Patient … [Read more...]
Sweetwater Holding Area
Beds on the third floor in the Sweetwater Pavilion have opened to help decongest the ED when it's busy. This area will house stable, lower acuity patients. It will open and close as needed based on ED volume and staffing and will take place of opening the Heart Center. … [Read more...]
5East Methodist Experience Recognition
Congratulations to everyone on 5East for their incredible improvement on their HCAHPs scores. It was a team effort and all your hard work has not gone unnoticed. … [Read more...]