On My Way Expands to All HM Emergency Departments

The patient app called On My Way expanded to all Houston Methodist Emergency Departments (EDs) on Sunday, Nov. 17.

If you need emergency care as a patient, On My Way will show you the closest ED and approximate wait time and allows you to notify the ED that you’re on your way for care. If the closest ED shows a longer wait time, you can choose another location.

On Nov. 17, On My Way will be available to all patients via MyChart and houstonmethodist.org

ED Staff: Here’s what’s changing

• Clinicians and staff will see patients on the ED trackboard inbound area, with expected arrival time.
• New icons will show whether a patient is on their way, using the HM website or MyChart.
• If a patient doesn’t show up as planned, patient access specialists can remove them from the trackboard using Patient Station.

Additional Resources:

• To review FAQs regarding On My Way, click here.
• ED Removal of Inbound Patients including On My Way tip sheets are available:
  • For EDRN Inbound Patients, click here.
  • For Patient Access Staff, click here.
• HM Epic On My Way tutorial for PAS, can be found here.
• For additional questions, contact your charge nurse or ED educator.