Stars of the Month – June

Four employees from each of the service lines (Ambulatory Surgery, Emergency Department, Inpatient Services and Outpatient Services) have been named as a “Star of the Month” in recognition for their commitment to our patients and I CARE values. These employees have been selected based on outstanding patient comments and feedback received. Each month we alternate between featuring employees who received exceptional recognition from one of our various surveys (NRC Survey, RealTime, CONNECT Discharge Phone Calls, MyRounding) and employees who have been noted as going above and beyond through feedback from the Service Quality team and Guest Relations rounds.

We are excited to showcase and recognize the amazing hard work that our employees deliver to our patients on a daily basis. Thank you for being a part of our journey to unparalleled.

Michelle Moreno-Lee, RN – Inpatient

• “Michelle is really good! She explained every detail of the plan and what I have to do to feel better.”
• “Michelle stood out among the nurses. She took the time to give me updates and let me know of the plans.”
• “Michelle is great, she is very compassionate and she knows what she’s doing.”
• “Michelle is the best nurse I have had!”
• “Michelle is great! She has given me the best care ever.”
• “Michelle Lee. All my nurses were exceptional, but Michelle Lee was above and beyond. Really a credit to the Houston Methodist system. Thank you so much.”
• “The 5th floor east nursing and patient care team were great. I particularly connected with and was very touched by the care and concern that I received from Michelle.”

Grace Klein, RN – Emergency Department

Nurse Grace sat and listened to her patient; she understood her and didn’t judge or make her feel embarrassed. The patient also said she definitely felt like she was treated with I CARE values and to please make sure Grace was recognized.

Ryan Brown, RN – Ambulatory Surgery

• “The whole experience from pre-op interviews to pre-op nurse Ryan to post-op was extremely professional and caring!”
• “The nurses were very helpful. Particularly the nurse I saw first, Ryan. He was informative, patient and communicated extremely well.”
• “My experience with Houston Methodist Sugar Land Hospital was just simply outstanding. I think probably the biggest impact was Ryan, the nurse I met upon arrival who got my IV going. He welcomed me and was just a breath of fresh air. If you have more nurses like him, you all will probably continue to get very good surveys and continue building a great culture.”

Fouzia Moufid, Ultrasound Technician – Outpatient

• “My ultrasound tech, Fouzia, was extremely nice and helpful.”
• “Fouzia, who did the ultrasound, was wonderful!”
• “Fouzia was very friendly and professional. She answered all my questions and made sure I left the facility with a complete understanding of my procedure.”
• “Fouzia in ultrasound was very courteous. She made sure I was comfortable at all times. She explained the test to me at the beginning.”
• “Fouzia was awesome. Professional, excellent sense of humor and her story of coming to this country, learning English and educating herself is fantastic. Fouzia is a great person and a wonderful addition to the Houston Methodist staff.”
• “Ms. Fouzia was very patient and explained every step, as she was doing the ultrasound.”